Anastasia Pleka
Remington
San Antonio,TX
18
years of professional experience
Dynamic Dietary Aide adept in nutrition assessment and meal planning, enhanced patient satisfaction through personalized meal options. Proven ability to uphold food safety regulations while fostering a collaborative team environment, resulting in improved service efficiency and staff morale. Committed to delivering exceptional customer service and maintaining high sanitation standards.
Work History
Dietary Aide Leader
6 Months- Supervised dietary aides during meal service, ensuring accurate tray assembly and timely delivery.
- Verified meal orders matched resident diet restrictions, allergies, and texture modifications.
- Trained new dietary staff on sanitation standards, portioning, and serving procedures.
- Inspected food handling practices to support compliance with infection control guidelines.
- Communicated resident meal preferences and concerns to kitchen staff for resolution.
- Assisted with cleaning, stocking, and setup to support safe, organized dining operations.
- Assisted in menu planning to ensure diverse, nutritious, and appealing meal options for patients with various dietary needs.
- Ensured compliance with state regulations regarding food safety and sanitation through strict adherence to guidelines and regular inspections.
- Mentored new Dietary Aide team members, ensuring they were properly trained in safety and sanitation protocols.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Detected disposition of spoiled food and other unusual conditions.
- Conducted one-on-one nutritional counseling sessions with residents.
Cashier
7 Months- Processed cash, card, and mobile payments accurately through POS system.
- Assisted customers with product questions, pricing, and store promotions.
- Verified age-restricted purchases while following sales compliance procedures.
- Balanced register drawer and resolved transaction discrepancies efficiently.
- Restocked shelves, coolers, and impulse displays to maintain merchandise availability.
- Maintained clean checkout, food, and beverage areas throughout shift.
- Supported inventory counts and reported low-stock items to management.
- Handled high-volume rush periods while delivering fast, courteous service.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
Warehouse Associate
2 Years 1 Month- Reviewed workflow outputs for quality, identifying discrepancies before fulfillment delays.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Led daily pick, pack, and stow workflows to maintain accurate order fulfillment.
- Trained new associates on handheld scanners, safety procedures, and warehouse standards.
- Inspected packages for damage and verified labeling to reduce shipping errors.
- Operated pallet jacks and conveyor equipment while maintaining safety compliance.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Caregiver
1 Year 4 Months- Assisted residents with daily living activities, including bathing, dressing, and grooming
- Monitored changes in memory, behavior, and physical condition for prompt reporting
- Prepared meals and assisted with feeding according to dietary needs
- Maintained clean, safe living spaces and sanitized high-touch areas
- Documented resident care activities and communicated updates to nursing staff
- Redirected confusion and agitation using calm, patient communication techniques
- Cleaned house, ran errands, and managed laundry.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
Customer Service Representative
3 Years 7 Months- Resolved customer inquiries through inbound calls, chat, and email using company knowledge bases.
- Documented interaction details accurately in CRM systems and updated account records.
- De-escalated complaints by applying active listening and policy-based problem resolution.
- Guided customers through troubleshooting steps for product, service, and billing issues.
- Adhered to call handling scripts, quality standards, and compliance procedures.
- Mentored new representatives on service workflows, documentation practices, and customer communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Support Manager
3 Years 2 Months- Led customer support operations, resolving escalations and improving service consistency across departments.
- Coached associates on policies, communication standards, and issue resolution procedures.
- Monitored support workflows, identified bottlenecks, and implemented process improvements.
- Coordinated daily team priorities, ensuring timely follow-up on customer and store concerns.
- Trained staff on Walmart systems, documentation practices, and service expectations.
- Reviewed performance trends and adjusted support strategies to improve accuracy and response quality.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Organized and led training sessions to keep team updated on new technologies and support protocols.
- Fostered positive team culture, encouraging open communication and collaboration among team members.
- Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created, prepared, and delivered reports to various departments.
Front of House Employee
1 Year 7 Months- Greeted guests promptly, managed seating flow, and maintained organized waitlists during peak dining periods.
- Answered phone calls, handled reservations, and provided accurate information on menu options and service times.
- Supported servers by coordinating table turnover, clearing settings, and preparing dining areas for new guests.
- Processed to-go orders accurately, confirmed special requests, and ensured timely handoff for takeout service.
- Monitored front-of-house cleanliness, restocked supplies, and upheld presentation standards throughout shifts.
- Trained new hosts on greeting procedures, seating rotation, and guest service expectations.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Home Health Aide
4 Years 4 Months- Delivered personal care support, including bathing, grooming, dressing, and toileting assistance.
- Monitored client condition and reported changes promptly to nursing staff and family members.
- Assisted with mobility, transfers, and safe ambulation using proper lifting techniques.
- Prepared meals, provided medication reminders, and supported daily routine consistency.
- Maintained clean, sanitary living spaces while following infection control and safety procedures.
- Documented care activities accurately to support continuity of service and client needs.
- Coordinated closely with families and care teams to reinforce individualized care plans.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted with end-of-life care.
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Education
High School Diploma
Skills
Nutrition assessment
Food safety regulations
Sanitation protocols
Meal planning
Dietary restrictions
Customer service
Food preparation
Timeline
Dietary Aide Leader
Remington
07.2025 - 01.2026Read More
Cashier
Circle K
12.2024 - 07.2025Read More
Warehouse Associate
Amazon
09.2022 - 10.2024Read More
Caregiver
Danny Kay Memory Home
05.2021 - 09.2022Read More
Customer Service Representative
Alorica
11.2017 - 06.2021Read More
Support Manager
Walmart
06.2014 - 08.2017Read More
Front of House Employee
Marie Callender's
11.2012 - 06.2014Read More
Home Health Aide
Crackens
06.2008 - 10.2012Read More
John Jay High School
High School Diploma
Read More