Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Anastasia Protopapas

Baltimore ,MD

Summary

Dynamic and results-driven server with extensive experience at Silver Moon, excelling in customer service and upselling techniques. Proven ability to enhance guest satisfaction while efficiently managing cash transactions and collaborating with team members in high-pressure environments. Committed to maintaining food safety standards and delivering exceptional dining experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Silver Moon
Baltimore, MD
03.2018 - 06.2023

-Provided attentive service to guests, ensuring a positive dining experience.

-Took accurate food and beverage orders and entered them into POS system.

-Delivered food and drinks promptly while maintaining presentation standards.

-Upsold menu items,specials,and beverages to increase sales.

-Handled cash,credit and split payments accurately.

- Maintained cleanliness of tables, dining area,and service stations.

-Collaborated with kitchen and front of the house staff during busy shifts.

Cashier/Hostess (Togo)

Silver Moon
Baltimore, MD
06.2010 - 02.2018

-Provided attentive service to guests, ensuring a positive dining experience.

-Took accurate food and beverage orders and entered them into POS system.

-Delivered food and drinks promptly while maintaining presentation standards.

-Upsold menu items,specials,and beverages to increase sales.

-Handled cash,credit and split payments accurately.

- Maintained cleanliness of tables, dining area,and service stations.

-Collaborated with kitchen and front of the house staff during busy shifts.

Education

Bachelor of Science - Accounting

Towson University
Towson, MD
06.2019

Skills

-Customer service and guest relations

-Order taking and POS systems

- Food and Beverage knowledge

-Upselling and suggestive selling

-Cash handling and payments

-Multitasking in fast paced settings

-Team collaboration

- Time management

-Food safety and sanitation

Certification

- Food Handlers Permit

- Alcohol Service Certification

Timeline

Server

Silver Moon
03.2018 - 06.2023

Cashier/Hostess (Togo)

Silver Moon
06.2010 - 02.2018

Bachelor of Science - Accounting

Towson University