Anayely Ramirez
Jersey City,NJ
Summary
Dynamic medical professional with extensive experience at Joseph F. Popovich, MD FACS, excelling in appointment coordination and patient confidentiality. Proven ability to enhance scheduling efficiency and maintain HIPAA compliance, while fostering a welcoming environment. Bilingual and highly organized, adept at resolving conflicts and optimizing patient flow for improved operational success.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Joseph F. Popovich, MD FACS
06.2017 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Scheduling Coordinator
Lenox Hill Radiology
06.2019 - 01.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Medical Secretary
Hoboken Radiology
04.2021 - 10.2022
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Medical Scheduler
Jersey Women's Care Center
10.2021 - 08.2023
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
Hoboken High
Hoboken, NJ06-2009
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Bilingua
Timeline
Medical Scheduler
Jersey Women's Care Center
10.2021 - 08.2023
Medical Secretary
Hoboken Radiology
04.2021 - 10.2022
Scheduling Coordinator
Lenox Hill Radiology
06.2019 - 01.2021
Medical Receptionist
Joseph F. Popovich, MD FACS
06.2017 - 03.2019
Hoboken High
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