Andiely Otanez
Brooklyn,NY
Summary
Proven Operations Manager with a track record of leveraging data analysis and workflow optimization to enhance operational efficiency at Ulta Salon and Cosmetics. Skilled in fostering team collaboration and driving customer retention, evidenced by a 6% sales increase at Polo Ralph Lauren. Expert in financial management and business development, committed to achieving and surpassing business goals.
Overview
5
5
years of professional experience
Work History
Operations Manager
Ulta Salon and Cosmetics
07.2023 - Current
- Using company KPIs to track strategical, financial, and operational achievements, and how it helped identify successes and areas for improvement.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Manager
Ulta Salon and Cosmetics
03.2023 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Merchandise Manager
Polo Ralph Lauren
10.2021 - 01.2023
- Company sales went up to 6% in sales.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Executive Administrative Assistant
New York Health And Hospitals
12.2020 - 07.2021
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Worked with an EMR system.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Creating & maintaining high sensitive information documents.
- Worked with Program Director & Leading Registered Nurse.
Sales Supervisor
BCBGMAXAZRIA
10.2019 - 03.2020
- Promoted exceptional customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Within three months customers I was getting recognized by the store manager for my outstanding store management and customer service.
Education
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Customer Retention
- Workflow Optimization
- Financial Management
- Business Planning
- Performance reporting
- Data Analysis
- Business Development
- Retail Operations Management
Accomplishments
- Promoted to operations manager after 3 months with the company.
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Operations Manager
Ulta Salon and Cosmetics
07.2023 - Current
Sales Manager
Ulta Salon and Cosmetics
03.2023 - 07.2023
Merchandise Manager
Polo Ralph Lauren
10.2021 - 01.2023
Executive Administrative Assistant
New York Health And Hospitals
12.2020 - 07.2021
Sales Supervisor
BCBGMAXAZRIA
10.2019 - 03.2020
Bronx Community College of The City University of New York