Andre Amos
Windsor Mill,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dispatcher
Butler Medical Transport
Windsor Mill, MD
11.2022 - Current
- Received and processed emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored status of ambulances and ensured that appropriate resources were available to meet patient needs.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Assisted in training new dispatchers on procedures for handling emergency situations.
Sales Team Manager
Fusion BPO Services
Kingston, JA
10.2020 - 08.2022
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Prepared sales production reports for senior management.
- Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed.
Customer Service Representative
Southerland BPO Services
Kingston, JA
01.2017 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Bridgeport High School
Kingston Jamaica 06-2015
Skills
- Customer Relations
- Database Management
- Dispatch Coordination
- Driver communication
- Data Entry
- Inbound and Outbound Calling
- Customer Service
- CRM Software
- Stress Tolerance
- Vectorcare
- Traumasoft
Languages
English
Professional
Timeline
Dispatcher
Butler Medical Transport
11.2022 - Current
Sales Team Manager
Fusion BPO Services
10.2020 - 08.2022
Customer Service Representative
Southerland BPO Services
01.2017 - 09.2020
High School Diploma -
Bridgeport High School
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