Andre Burton
Citadel Federal Solution(VA Contractor)
Signal Hill,CA
5
years of professional experience
Detail- oriented administrative professional with experience in medical office support, patient scheduling, and electronic health record systems. Skilled in providing front desk support, handling confidential information. and coordinating care in fast paced clinical environments. Familiar with HIPPA compliance and delivering high quality customer service.
Work History
Medical Support Assistant
4 Months- Assisted in patient scheduling, improving appointment efficiency and reducing wait times.
- Maintained electronic health records, ensuring accuracy and confidentiality of patient information.
- Handled patient inquiries and concerns, demonstrating effective communication and problem-solving skills.
- Participated in training sessions, quickly adapting to new software systems and operational procedures.
- Responded to patient inquiries, providing information on services and facilitating communication with healthcare providers.
Benefits Associate
4 Months- Assisted customers with inquiries regarding healthcare benefits and services.
- Processed patient information accurately in electronic health record systems.
- Responded to customer concerns, ensuring timely resolution of issues.
- Collaborated with healthcare teams to enhance patient experience and satisfaction.
- Documented interactions meticulously for compliance and quality assurance purposes.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
2 Years 4 Months- Utilized CRM software to document interactions and track customer feedback effectively.
- Adapted quickly to new policies and procedures, enhancing service delivery quality.
- Collaborated with team members to streamline workflows and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED
Skills
Detail-oriented
Medical record assessment
HIPAA compliance
Patient communication
Patient scheduling
Insurance verification
Microsoft office suite proficiency
Medical terminology in [languages]
Timeline
Medical Support Assistant
Citadel Federal Solution(VA Contractor)
04.2026 - CurrentRead More
Benefits Associate
Nations Benefits
05.2024 - 09.2024Read More
Customer Service Representative
Los Angeles Metropolitan Transportation Authority
09.2021 - 01.2024Read More
Banning Adult School
GED
Read More