Andre Green Jr

Customer experience specialists.

Provided friendly and helpful services to customers, such as answering questions, dealing with complaints, and providing information about passengers' travel experience.

• Provided guidance to new employees on standard operating procedures.
• Resolved customer complaints in an efficient manner while adhering to company policies.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

• Organized and coordinated resources to ensure efficient utilization of staff and equipment.
• Monitored employee performance and provided feedback for improvement when necessary.
• Coordinated with managers to identify skill or knowledge gaps and implement training needs.

• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Assisted in the development of operational strategies to ensure efficient and productive operations.