Andre Henderson
Fayetteville,United States
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Shift Leader
HERO Donuts And Coffee
2023.05 - Current
- Established welcoming atmosphere by greeting each guest warmly; typically large groups ranging from 3 to 10 guests, answering inquiries regarding menu items and specials
- Submitted very few, but important incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Verified ID and payment preference of guests to make transactions faster and more flexible. Consistently remained calm, composed, and polite during transactions with belligerent guests.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Manager
Walgreens
2022.07 - 2023.05
- Trained and mentored over 10 new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, thousands of employee hours, and scores of inventory movements.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Supervisor
Kroger
2015.08 - 2022.07
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Associate of Science - Computer Science
Georgia Military College - Milledgeville
Milledgeville, GA03.2023
Associate of Arts - Fine Arts
College of Coastal Georgia
Brunswick, GA07.2019
Skills
- Customer Engagement
- Maintenance and Supply Requests
- User Experience
- Money Handling
- Excellent People Skills
- Product Recommendations
Timeline
Shift Leader
HERO Donuts And Coffee
2023.05 - Current
Shift Manager
Walgreens
2022.07 - 2023.05
Supervisor
Kroger
2015.08 - 2022.07
Associate of Science - Computer Science
Georgia Military College - Milledgeville
Associate of Arts - Fine Arts
College of Coastal Georgia
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