Andrée Lux
Grosse Pointe
Summary
Dynamic restaurant manager and sommelier with proven expertise in staff training and development, policy implementation, and fostering effective teamwork. Committed to enhancing company culture and driving customer loyalty through engaging wine programs and exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Manager
Bronze Door
Grosse Pointe, Farms
06.2024 - 06.2025
- Managed daily operations to ensure a peaceful collaboration between all aspects of a highly successful restaurant.
- Developed a strong company culture focused on employee engagement , collaboration, and continuous learning opportunities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Hands on approach to ensure the ultimate in guest satisfaction.
Corporate Sommelier
Joe Vicari Restaurant Group
Warren, Michigan
04.2018 - 06.2024
- Oversaw wine program across four brands and ten locations.
- Trained hundreds of staff members in proper server etiquette.
- Focus on staff education, profitability, and professional standards to ensure a consistent, high quality experience across the entire group.
- Curated extensive wine lists to enhance dining experiences and align with menu offerings.
- Conducted curated wine tastings programs to promote customer loyalty.
- Established relationships with vineyards and distributors for exclusive offerings, enhancing brand reputation and market position.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
Fine Wine & Spirits Sales Representative
Veritas Distributors
Warren, Michigan
05.2014 - 12.2017
- Cultivated strong relationships with key clients to enhance customer loyalty and retention.
- Built profitable sales territory through cold calling and persistence.
- Developed comprehensive product knowledge to effectively address customer inquiries and concerns.
- Implemented sales strategies that improved overall team performance and exceeded quarterly targets.
- Analyzed market trends to identify opportunities for growth and profitability within target demographics.
Education
Certified Sommelier -
Court of Master Sommelier
AmericasWSET -
Level 2
AmericasWSG -
Wines of France, Bourgogne, Northern Italy
AmericasSkills
- Leadership
- Public speaking
- Food and Beverage Training
- Staff management
- Policy implementation
Timeline
Manager
Bronze Door
06.2024 - 06.2025
Corporate Sommelier
Joe Vicari Restaurant Group
04.2018 - 06.2024
Fine Wine & Spirits Sales Representative
Veritas Distributors
05.2014 - 12.2017
Certified Sommelier -
Court of Master Sommelier
WSET -
Level 2
WSG -
Wines of France, Bourgogne, Northern Italy