Andrea Burfield
Grove City,OH
Summary
Healthcare professional with solid foundation in scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
OSU Physicians - Department of Neurological Surgery
Columbus, OH
01.2024 - Current
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients on pre-surgery requirements, such as pre-operative testing or medication adjustments, resulting in fewer complications on the day of the procedure.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Facilitated communication between patients and medical staff, improving clarity and reducing anxiety.
- Updated daily operating room calendars with accurate appointment schedules.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Facilitated communication between surgical teams and patients, addressing inquiries and resolving scheduling conflicts efficiently.
- Improved surgery room utilization with meticulous scheduling, avoiding overlaps and downtime.
- Trained staff on scheduling protocols to maintain operational consistency within the department.
Patient Service Representative
Central Ohio Primary Care - Worthington Pediatrics
Worthington, OH
01.2022 - 01.2024
- Scheduled patient appointments using electronic health record (EHR) systems to optimize clinic operations.
- Managed patient registration process, confirming data accuracy and completeness.
- Implemented process improvements that streamlined check-in and check-out procedures, enhancing patient satisfaction levels.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Maximized revenue by diligently verifying insurance coverage and collecting co-pays and outstanding balances.
- Balanced deposits and credit card payments each day.
Medical Assistant Supervisor
Nationwide Children’s Hospital
Dublin, OH
01.2016 - 01.2022
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Led by example in providing compassionate patient care, setting high standard for team.
- Enforced quality control protocols to maintain accuracy of test results.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved medical supply inventory management, ensuring availability and reducing waste through meticulous tracking and ordering.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Accounts Representative
OSU Physicians
Columbus, Ohio
01.2014 - 01.2016
- Reviewed insurance eligibility and update accordingly.
- Collaborated with coding staff to ensure proper documentation and coding for accurate billing.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Verify compliance with insurance provisions payment terms and schedules.
- Input data into spreadsheets and databases.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts
Medical Assistant
Hand In Hand Pediatrics
Dublin, OH
01.2009 - 01.2014
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Managed patient records using electronic health record systems for accuracy.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients and families on treatment plans and preventive care measures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Resolved billing inquiries, enhancing patient satisfaction through effective communication and support.
- Processed patient insurance claims, ensuring accuracy and compliance with health regulations.
- Led initiatives to enhance patient education regarding financial responsibilities and payment options available.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Managed collection efforts for delinquent accounts, minimizing bad debt expense through proactive measures.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Recorded deposits and reconciled monthly bank accounts with remarkable accuracy.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Education
Medical Assisting Diploma - Medical Assisting
Bradford School
Columbus, OH01-2009
Skills
- Epic systems
- Calendar and appointment management
- Schedule coordination
- Medical terminology
- Adaptable and flexible
- HIPAA compliance
- Collaboration and teamwork
- Educating patients
- Critical thinking
- Insurance verification
Certification
CPR certified.
Timeline
Surgery Scheduler
OSU Physicians - Department of Neurological Surgery
01.2024 - Current
Patient Service Representative
Central Ohio Primary Care - Worthington Pediatrics
01.2022 - 01.2024
Medical Assistant Supervisor
Nationwide Children’s Hospital
01.2016 - 01.2022
Patient Accounts Representative
OSU Physicians
01.2014 - 01.2016
Medical Assistant
Hand In Hand Pediatrics
01.2009 - 01.2014
Medical Assisting Diploma - Medical Assisting
Bradford School