Andrea Colton
Jackson,Mississippi
Summary
Customer Service Professional with a proven track record of resolving complex issues and enhancing client satisfaction. Known for exceptional communication skills and the ability to work effectively in high-pressure environments. Committed to continuous improvement and career growth within a dynamic organization.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Choices For Children
Jackson, MS
02.2023 - 01.2024
- Worked closely with doctors to facilitate and support all clinical duties
- Ordered and obtained samples and performed tests on tissue, blood, and bodily fluids to detect and identify infections and diseases
- Performed all necessary and requested patient care procedures, including keeping rooms clean, monitoring vital signs and other fundamental care actions
- Maintained medications, nutrition and physical fitness regimen for appropriate patients
Remote Customer Service Rep
Alorica
Jackson, MS
03.2021 - 02.2023
- Start, Stop, or Move Entergy for Customers
- Answer incoming phone calls and assist customers with their Entergy bill
- Updating customer’s account
- Selling products for Entergy
- Handling customers issues and complaints
Customer Service Rep
Conduent
Jackson, MS
03.2018 - 02.2021
- Answer incoming calls to assist customers with Humana Insurance
- Resolve customers’ concerns and answer questions to the best of my ability
- Oversees customers’ financial history and takes payments as well
- Identify customer needs, research issues, resolve complaints, and provide solutions
Customer Service Representative
Xfinity Comcast
Madison, MS
05.2013 - 04.2018
- Handled client requests ensuring high satisfaction levels.
- Assessed customer needs promptly and efficiently.
- Enhanced customer satisfaction through innovative problem-solving.
- Performed comprehensive testing to validate software functionality.
- Collaborated effectively with diverse coworkers to meet objectives and solve product issues.
Education
Diploma -
Provine HIgh
Jackson, MS06-2010
Skills
- Data entry
- Payment processing
- Effective communication
- Technical troubleshooting
- Billing inquiries
- Empathy and patience
- Call center experience
- Time management
- Computer proficiency
References
Available upon request
Timeline
Medical Assistant
Choices For Children
02.2023 - 01.2024
Remote Customer Service Rep
Alorica
03.2021 - 02.2023
Customer Service Rep
Conduent
03.2018 - 02.2021
Customer Service Representative
Xfinity Comcast
05.2013 - 04.2018
Diploma -
Provine HIgh
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