Andrea Cook
Choctaw,OK
Summary
Results-driven professional with over 8 years of experience in office management and insurance billing. Recognized for exceptional multitasking abilities and a strong focus on customer satisfaction. Aiming to streamline processes and enhance service delivery in a dynamic environment.
Overview
12
12
years of professional experience
Work History
Office Manger
Baker Speech Clinic
08.2022 - Current
- Managed office operations, ensuring efficient workflow and effective communication among staff and clients.
- Coordinated appointment scheduling, optimizing therapist availability and patient access to services.
- Oversaw billing and insurance verification processes, ensuring accuracy in patient accounts and timely payments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Independent Contractor
Driskell Speech Services
03.2025 - 06.2025
- Evaluated existing processes for continuous improvement opportunities, driving operational excellence within the department.
- Streamlined medical insurance coordination processes by implementing effective organizational tools and communication strategies.
- Trained new staff on prior authorization processes, enhancing team efficiency and accuracy.
- Implemented process improvements that reduced turnaround time for authorization requests significantly.
- Monitored ongoing authorizations, addressing issues proactively to minimize delays in patient care.
- Increased team efficiency by providing comprehensive training on prior authorization procedures for new hires.
- Demonstrated exceptional problem-solving skills, addressing challenges related to patient care coordination and insurance requirements with a solutions-oriented mindset.
Insurance Billing Coordinator
Oral And Maxillofacial Associates
06.2014 - 11.2022
- Coordinated insurance claim submissions, ensuring compliance with industry regulations and internal policies.
- Developed comprehensive documentation for billing workflows, supporting consistency and knowledge sharing across the department.
- Assisted in training new employees on insurance billing procedures, ensuring a seamless transition into their roles.
- Mitigated risk of claim denials by thoroughly reviewing submitted documentation for accuracy and completeness prior to submission.
- Collaborated with healthcare providers to ensure accurate patient data, resulting in smoother claim submission processes.
- Reduced billing errors through meticulous review of insurance claims and attention to detail.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
Associate of Applied Science - Dental Assistant
Bethany Dental Assisting School
Oklahoma City, OKHigh School Diploma -
Choctaw High School
Choctaw, OKSkills
- Office management
- Organizational skills
- Customer service
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Credit and collections
- Attention to detail
- Multitasking
Timeline
Independent Contractor
Driskell Speech Services
03.2025 - 06.2025
Office Manger
Baker Speech Clinic
08.2022 - Current
Insurance Billing Coordinator
Oral And Maxillofacial Associates
06.2014 - 11.2022
Associate of Applied Science - Dental Assistant
Bethany Dental Assisting School
High School Diploma -
Choctaw High School