Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Reference
Timeline
Generic

Andrea Crockett

Spring Branch,TX

Summary

Enthusiastic server with experience in team collaboration, menu knowledge, and order management. Demonstrated ability to train new staff and manage multiple tables efficiently, ensuring prompt service and exceptional dining experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Chili's Restaurant
Bulverde, Texas
02.2023 - 04.2025
  • Provided exceptional customer service to enhance dining experiences.
  • Managed multiple tables and prioritized tasks during peak hours.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Trained new servers on restaurant procedures and menu offerings.
  • Maintained cleanliness and organization of dining area and service stations.
  • Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server/Hostess/Bartender

The Branch Neighborhood Grill
Bulverde, Texas
03.2021 - 01.2022
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Directed patrons to lounges and waiting areas.
  • Trained new staff on bar procedures, techniques, and customer interaction standards.
  • Developed knowledge of drink recipes to enhance customer satisfaction and recommendations.

Cashier

Walmart
Bulverde, Texas
11.2019 - 02.2020
  • Operated cash register to process customer transactions efficiently.
  • Assisted customers with product inquiries and service-related questions.
  • Maintained cleanliness and organization of checkout area and surrounding displays.
  • Handled cash, credit, and electronic payments accurately and securely.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Processed returns and exchanges according to store policies and procedures.
  • Provided friendly and attentive service to enhance customer shopping experience.
  • Performed other duties as assigned by management.

Sandwich Artist

SUBWAY®Restaurants
Wimberley, Texas
05.2016 - 09.2019
  • Prepared fresh ingredients for sandwiches and salads daily.
  • Assembled sandwiches according to customer specifications and preferences.
  • Maintained cleanliness and organization of food preparation areas and equipment.
  • Assisted customers in selecting menu items and making recommendations.
  • Operated cash register, processed transactions, and handled customer payments.
  • Ensured compliance with health and safety regulations during food preparation.
  • Collaborated with team members to manage inventory and restock supplies efficiently.
  • Trained new staff on sandwich preparation techniques and customer service standards.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Greeted customers and provided product knowledge.

Education

Some College (No Degree) - Elementary Education

Austin Community College
Austin, TX

High School Diploma -

Wimberley High School
Wimberley, TX

Skills

  • Order management
  • Menu knowledge
  • Cash handling
  • Table management
  • Food safety
  • Customer relationship management
  • Team collaboration
  • Time management
  • Training and mentoring
  • Hostess support
  • Liquor, wine, and food service
  • Food running
  • Guest seating
  • Positive guest interactions
  • POS operation

Certification

  • Food handler certified
  • TABC certified

Accomplishments

  • Assistant manager and shift lead at Subway when I was only 16-18
  • Awarded for best service from a secret shopper sent from Chili's headquarters

Affiliations

  • Started building computers when I was 12 as a business
  • Sell livestock and produce such as eggs and chickens
  • Volunteered at animal shelters
  • Team based sports such as volleyball and also swam competitively
  • Video editor

Reference

  • Referred by Parker Teutsch (The Let Go)

Timeline

Server

Chili's Restaurant
02.2023 - 04.2025

Server/Hostess/Bartender

The Branch Neighborhood Grill
03.2021 - 01.2022

Cashier

Walmart
11.2019 - 02.2020

Sandwich Artist

SUBWAY®Restaurants
05.2016 - 09.2019

Some College (No Degree) - Elementary Education

Austin Community College

High School Diploma -

Wimberley High School

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