Andrea Delacruz
Norristown,PA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens
Miami Beach, FL
11.2020 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist
NSG - National Service Group
Miami Beach, FL
06.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Junior Assistant
Rainbow Clothing Store
Miami Beach, FL
11.2013 - 05.2015
- Took calls to set appointments, answer questions and resolve concerns.
- Entered data into system and checked for errors.
- Prepared and proofread professional business correspondence and memos.
- Maintained physical filing system and retrieved documents on request.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach, FL06.2020
Skills
- Process Transactions
- Spanish Speaking
- Administrative and Office Support
- Customer Service
- Customer and Client Relations
- Multi-Line Telephone Systems
- Manage Files
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Walgreens
11.2020 - 04.2022
Receptionist
NSG - National Service Group
06.2015 - 05.2018
Junior Assistant
Rainbow Clothing Store
11.2013 - 05.2015
High School Diploma -
Miami Beach Senior High