Andrea Diaz
Lufkin,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Member Specialist
Sam’s Club
Lufkin, TX
06.2023 - Current
- Resolved member concerns by providing timely and effective solutions.
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
- Greeted members upon arrival and provided them with assistance throughout their visit.
Brand ambassador
American Eagle Outfitters, Inc
Lufkin, Texas
07.2022 - Current
- Engaged customers by promoting brand values and product knowledge.
- Collaborated with team members to maintain store organization and cleanliness.
- Assisted in creating visually appealing merchandise displays to enhance customer experience.
- Conversed with customers to share information about products and services.
Education
Associate of Arts - General Studies
Angelina College
Lufkin, TX 08.2023 - 08.2025
Lufkin High School
Lufkin, TXSkills
- Customer service
- Problem solving
- Product sales
- Time management
- Active listening
- Customer support
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate of Arts - General Studies
Angelina College
08.2023 - 08.2025
Member Specialist
Sam’s Club
06.2023 - Current
Brand ambassador
American Eagle Outfitters, Inc
07.2022 - Current
Lufkin High School
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