Andrea Donoghue
Syracuse,NY
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
2
2
years of professional experience
Work History
Scheduler
US Dermatology Partners
Tyler, Texas
05.2023 - 07.2024
- Coordinated patient appointments to optimize office schedule efficiency.
- Managed incoming calls to address patient inquiries and appointment requests.
- Updated patient records in electronic health systems for accuracy and compliance.
- Verified insurance information to facilitate seamless billing processes.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Patient Access Representative
Christus Health
Tyler, Texas
08.2022 - 04.2023
- Welcomed patients and verified insurance information to ensure accurate registration and seamless appointment scheduling.
- Educated patients on financial responsibilities and payment options to enhance understanding and reduce billing inquiries.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid, and third-party payer requirements to maintain compliance and support accurate billing.
Education
El Modena High
Orange, CASkills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Patient communication
- Patient registration
- Time management
- Team collaboration
Timeline
Scheduler
US Dermatology Partners
05.2023 - 07.2024
Patient Access Representative
Christus Health
08.2022 - 04.2023
El Modena High