ANDREA DONOGHUE
Gouverneur,NY
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
2
2
years of professional experience
Work History
Scheduler
US Dermatology Partners
Tyler, Texas
05.2023 - 07.2024
- Developed and maintained scheduling procedures that ensured timely project completion and streamlined operations.
- Coordinated patient appointments to enhance office schedule efficiency and reduce wait times.
- Managed incoming calls to resolve patient inquiries and appointment requests, improving patient satisfaction.
- Updated patient records in electronic health systems for accuracy and compliance.
- Verified insurance information to facilitate seamless billing processes.
Patient Access Representative
Christus Health
Tyler, Texas
08.2022 - 04.2023
- Welcomed patients and verified insurance information to ensure accurate registration and seamless appointment scheduling.
- Educated patients on financial responsibilities and payment options to improve understanding and minimize billing inquiries.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Streamlined management of incoming faxes for patient registration processes to enhance efficiency.
- Updated reference materials on Medicare, Medicaid, and third-party payer requirements to ensure compliance and facilitate accurate billing.
Education
Business Administration
El Modena High
Orange, CASkills
- Appointment scheduling
- Electronic health record management
- Insurance verification
- Patient registration
- Electronic health systems
- Patient intake
- Data entry accuracy
- Time management
- Team collaboration
- Effective patient communication
- Patient communication
Timeline
Scheduler
US Dermatology Partners
05.2023 - 07.2024
Patient Access Representative
Christus Health
08.2022 - 04.2023
Business Administration
El Modena High