Andrea Gallo
Fell Township,PA
Summary
Dynamic and resourceful, I excelled as an Intern at SCI Waymart, where I streamlined operations and enhanced team efficiency. Leveraging my problem-solving abilities and interpersonal skills, I significantly contributed to project outcomes. Skilled in administrative tasks and fostering relationships, I am recognized for a goal-oriented mindset and a capacity to quickly adapt and learn.
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
26
26
years of professional experience
Work History
Small Business Owner
Tennessee Tykes-Children's Clothing Boutique
01.2023 - 07.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Business Owner
Black Box Boutique
11.2018 - 10.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Case Manager
NHS Human Services - Juvenile Case Manager
03.2011 - 10.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Intern
SCI Waymart
01.1999 - 05.1999
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Attended counseling sessions with the inmates.
Education
Bachelor of Science - Criminal Justice
Keystone College
La Plume, PA05-2002
Associate of Arts - Liberal Arts
Keystone College
La Plume, PA05-1999
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Good communication and relationship building
- Goal-oriented mindset
- Interpersonal and social skills
- Creative and resourceful
- Initiative
- Administrative tasks
- Dependable and reliable
Timeline
Small Business Owner
Tennessee Tykes-Children's Clothing Boutique
01.2023 - 07.2024
Business Owner
Black Box Boutique
11.2018 - 10.2020
Case Manager
NHS Human Services - Juvenile Case Manager
03.2011 - 10.2015
Intern
SCI Waymart
01.1999 - 05.1999
Bachelor of Science - Criminal Justice
Keystone College
Associate of Arts - Liberal Arts
Keystone College
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