Andrea\ Guerra
San Antonio,TX
Summary
Proven Sales Representative and Customer Service expert from Charter Communications and Citibank, adept in critical thinking and Microsoft Excel. Enhanced client satisfaction and exceeded sales quotas through strategic upselling and exceptional service. Skilled in complaint resolution and data entry, demonstrating a track record of improving client satisfaction and resolving complex issues efficiently.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
USAA
San Antonio, TX
01.2025 - Current
- Assist members with homeowners, renters, and valuable personal property insurance policies
- Handle high-volume inbound calls while maintaining strong customer service and compliance standards
- Educate members on policy coverage, billing, and policy changes
- Resolve customer concerns efficiently and professionally
- Utilize multiple internal systems while documenting account activity accurately
- Support retention through effective communication and problem-solving skills
Customer Service
Citibank
San Antonio, TX
01.2024 - 01.2025
- Improved overall client satisfaction by consistently providing exceptional customer service.
- Managed high call volume while maintaining exceptional customer service standards.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Resolved third-party billing, computer system and customer service issues.
Sales Representative
Charter Communications
San Antonio, TX
09.2018 - 11.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
San Antonio College
San Antonio, TXSkills
- Microsoft teams
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft outlook
- Active listening
- Microsoft Excel
- Problem resolution
- Complaint resolution
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
USAA
01.2025 - Current
Customer Service
Citibank
01.2024 - 01.2025
Sales Representative
Charter Communications
09.2018 - 11.2023
High School Diploma -
San Antonio College