Andrea Kern
LAKE SAINT LOUIS,Missouri
Summary
Proven leader with a track record of enhancing operational efficiency at Red Robin by implementing strategic planning and optimizing workflow processes. Excelled in staff management and development, significantly boosting team morale and performance. Skilled in customer relationship management, ensuring high client satisfaction levels.
Overview
8
8
years of professional experience
Work History
Associate Manager
Red Robin
01.2019 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
House Cleaner
Kern Properties LLC
08.2016 - Current
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Education
Bachelor of Science - Business Management
Missouri University of Science And Technology
Rolla, MO2014
Skills
- Staff Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Operations Management
- Staff Training and Development
- Task Delegation
- Money Handling
- Team Leadership
Timeline
Associate Manager
Red Robin
01.2019 - Current
House Cleaner
Kern Properties LLC
08.2016 - Current
Bachelor of Science - Business Management
Missouri University of Science And Technology