Andrea LeMaster
Bellbrook
Summary
Dynamic General Manager with a strong background in budget coordination, marketing strategy, and team collaboration. Proven ability to enhance operational efficiency and foster positive work environments.
Overview
12
12
years of professional experience
Work History
General Manager
Buffalo Wild Wings
Miami Township
03.2019 - Current
- Supervised daily restaurant operations, ensuring compliance with company standards.
- Implemented targeted marketing strategies that enhanced customer engagement and strengthened loyalty programs.
- Oversaw inventory management, maintaining supply levels for seamless operations.
- Resolved customer complaints and addressed feedback to ensure exceptional service.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
- Created and managed staff schedules alongside payroll oversight to ensure adherence to budgetary constraints.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and pinpointed opportunities for cost savings and revenue generation.
Assistant General Manager
Buffalo Wild Wings
Middletown
03.2017 - 03.2019
- Managed daily operations to enhance restaurant functionality and customer satisfaction.
- Trained and supervised staff to enhance service quality and team performance.
- Oversaw inventory management to optimize stock levels and reduce waste.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Coordinated monthly budgets and profit and loss management to achieve targeted margin goals.
Front of House Manager
Buffalo Wild Wings
Huber Heights
12.2013 - 03.2017
- Supervised daily operations to ensure high service standards for guests, enhancing overall guest experience.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Managed ordering of supplies for front-of-house operations, ensuring timely availability of necessary items.
- Supported servers during high-traffic times to maintain service flow and guest satisfaction.
Education
Some College (No Degree) - Business Administration And Management
Wright State University
Dayton, OHSkills
- Budget management
- Financial analysis
- Marketing planning
- Leadership development
- Problem solving
- Effective communication
Timeline
General Manager
Buffalo Wild Wings
03.2019 - Current
Assistant General Manager
Buffalo Wild Wings
03.2017 - 03.2019
Front of House Manager
Buffalo Wild Wings
12.2013 - 03.2017
Some College (No Degree) - Business Administration And Management
Wright State University