Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Mason

Las Vegas

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Guest Service Representative

Resorts World
08.2024 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Upheld hotel policies and procedures by providing high level of customer service.

Guest Service Representative

Caesars Entertainment
06.2016 - 08.2024
  • Responded to guest inquiries to maximize guest satisfaction.
  • Assisted guests with variety of services and local attraction information.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Upheld hotel policies and procedures by providing high level of customer service.

911 Emergency Dispatcher

Cook County Sheriff Department
11.2012 - 02.2016
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.

Education

Bachelor of Science - Hospitality Administration And Management

Grand Canyon University
01-2021

Skills

  • Customer service
  • Detail-oriented
  • Dependable and responsible
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Team leadership
  • Complex Problem-solving
  • Customer relationship management (CRM)
  • Multitasking Abilities

Timeline

Guest Service Representative

Resorts World
08.2024 - Current

Guest Service Representative

Caesars Entertainment
06.2016 - 08.2024

911 Emergency Dispatcher

Cook County Sheriff Department
11.2012 - 02.2016

Bachelor of Science - Hospitality Administration And Management

Grand Canyon University

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