Andrea Mason
Las Vegas
Summary
Experience and customer-focused hospitality professional with over 10 years of providing exceptional guest service in fast-paced casino and resort environment. Skilled at building rapport with guest, multitasking under pressure, handling cash and payments accurately, and creating memorable guest experiences. Known for maintaining a positive attitude, strong communication skills, and a commitment to outstanding service.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Fontainebleau
Las Vegas, NV
12.2025 - Current
- Assisted guests with check-out processes, ensuring smooth transitions.
- Responded promptly to guest inquiries, resolving issues efficiently and enhancing satisfaction.
- Maintained knowledge of hotel services and amenities to provide accurate information to guests.
- Collaborated with team members to streamline front desk operations and improve service delivery.
- Utilized reservation systems to manage bookings and accommodate guest requests effectively.
Cocktail Server
Caesars Entertainment
Las Vegas, NV
02.2021 - 11.2025
- Delivered exceptional customer service in high-volume bar environment.
- Managed drink orders efficiently, ensuring timely and accurate service to guests.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with bartenders to enhance drink presentation and menu offerings.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Maintain awareness of activity on the casino floor while proactively offering complimentary beverages
Server Shift Leader
Cheesecake Factory Inc
Chicago, IL
10.2016 - 01.2021
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored new staff on menu knowledge and service standards.
- Coordinated team schedules to optimize coverage during peak hours.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Education
Associate of Applied Science -
Wilburt Wright City Collage of Chicago
Chicago, IL05-2012
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Cash handling experience
- Guest experiences
- Communication & Interpersonal Skills
- Conflict Resolution
- Time Management
- Team Collaboration
Timeline
Guest Service Representative
Fontainebleau
12.2025 - Current
Cocktail Server
Caesars Entertainment
02.2021 - 11.2025
Server Shift Leader
Cheesecake Factory Inc
10.2016 - 01.2021
Associate of Applied Science -
Wilburt Wright City Collage of Chicago