Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Andrea McGhee

Andrea McGhee

Collierville,Tennessee

Summary

Driven professional with extensive experience as an Administrative Assistant at Collierville Family Health and a Respiratory Therapist at Baptist Hospital Memphis. Excelled in patient flow management and medical records management, enhancing operational efficiency and patient care quality. Demonstrated proficiency in interdepartmental collaboration and medical management systems, significantly improving patient outcomes and satisfaction and providing excellent customer service.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Collierville Family Health
06.2023 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed Electronic Medical Record for numerous patients, entered data and completed other clerical tasks.
  • Used ICD 10 Codes for coding diagnoses and procedures for claims processing.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Conducted insurance verification and prior authorizations and managed patient charts.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Maintained and updated patient records for accurate, current medical histories.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Updated patient information and insurance details for accurate electronic medical records.

Respiratory Therapist

Encompass Health
05.2020 - 06.2023
  • Assessed, diagnosed, and treated breathing issues.
  • Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
  • Educated patient and family on patient's illness and available remedies.
  • Maintained accurate patient records to track patients' medical history and treatment plans.
  • Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
  • Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
  • Evaluated care policies using patient records and current research findings to develop better treatment.

Respiratory Therapist

Baptist Hospital Memphis
10.2006 - 03.2020
  • Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
  • Managed and operated mechanical ventilators to deliver airway management.
  • Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
  • Provided comprehensive care to improve and strengthen clients' respiratory functions.
  • Maintained accurate patient records to track patients' medical history and treatment plans.
  • Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.
  • Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
  • Responded to emergency codes and calls during off-hours and immediately initiated treatment.
  • Administered pulmonary function tests and monitored changes in patients' respiratory status.
  • Conducted tests such as EKGs and drainages.

Education

Associate of Applied Science - Respiratory Therapy

Concorde Career College
Memphis, TN
08.2006

Skills

  • Multi-Line Phone Systems
  • Patient Flow Management
  • File Maintenance
  • Referral Coordination
  • Proficiency in medical management systems
  • Correspondence Management
  • Interdepartmental Collaboration
  • Medical Records Management
  • Patient Scheduling
  • Document Management
  • Program coordination

Timeline

Administrative Assistant

Collierville Family Health
06.2023 - 07.2024

Respiratory Therapist

Encompass Health
05.2020 - 06.2023

Respiratory Therapist

Baptist Hospital Memphis
10.2006 - 03.2020

Associate of Applied Science - Respiratory Therapy

Concorde Career College

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Andrea McGhee