Andrea Miller
West Hernando Diagnostic Center
SPRING HILL,FL
4
years of professional experience
Organized Office Associate with background in administrative support, office management, and client service. Skilled at multitasking, prioritizing tasks to meet deadlines and maintaining confidentiality of sensitive information. Strengths include communication skills, attention to detail and proficiency in various office software applications.
Work History
Medical Scheduler
11 Months- Scheduled appointments for patients using electronic health record systems to ensure timely service delivery.
- Managed patient inquiries regarding appointments, providing clear information and support.
- Assisted in verifying patient insurance information to facilitate seamless appointment processing.
- Employed organizational skills to prioritize urgent requests and manage daily scheduling tasks effectively.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
Office Manager
2 Years 7 Months- Managed daily office operations, ensuring efficiency and adherence to company policies.
- Coordinated scheduling for team meetings and client appointments, optimizing time management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Insurance Verification Specialist
9 Months- Coordinated insurance verification processes to ensure timely patient admissions and appointments.
- Reviewed patient insurance information for accuracy, resolving discrepancies promptly.
- Communicated with insurance providers to obtain necessary authorizations for procedures and treatments.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Professional telephone demeanor
Timeline
Medical Scheduler
West Hernando Diagnostic Center
09.2025 - CurrentRead More
Office Manager
Hurd, Hawkins, Meyers, & Radosevich, PA
02.2023 - 09.2025Read More
Insurance Verification Specialist
HCA Heart Institute
05.2022 - 02.2023Read More
F.W. Springstead High School
High School Diploma
Read More