Andrea Nino
Aurora,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Inside Sales Associate
Grainger Industrial Supply
11.2023 - 06.2024
- Teamed with vendors to provide sales support
- Inside Sales Representative for new jersey health care customers; nursing homes, hospitals, etc
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Delivered informative product demonstrations remotely when necessary, showcasing features that addressed specific client pain points effectively.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Participated in ongoing training programs to refine sales skills further and stay current on best practices within the industry.
Finance Collections
Grainger Industrial Supply
08.2022 - 11.2023
- Collect past balances customers owed
- Provided proper information to customer and inside sales team to create an open line of communication
- Coordinated daily meetings with customers to provide additional information on overcoming payment barriers
- Worked in team settings to work through special projects
Customer Service Representative
Peerless Fence & Supply
03.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Data Entry Specialist
MSI a Manpower Company
04.2019 - 02.2021
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- utilized systems like SAP
- Drop off or pick up emergency orders to maintain all lines running in facility
- Keep count of weekly ineventory
Call Center Representative/Data Entry Clerk
In The Swim Pool Supplies
01.2016 - 09.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Inbound and Outbound calls
- Email correspondence with customers and vendors
- Troubleshooting
- Taking orders and payment
- Calling manufacturers for product support
- Data entry
- Assisting with auditing projects
Education
High School Diploma -
East Aurora High
Aurora, IL05.2014
Skills
- Goal-Oriented
- Customer Relationship Building
- Sales Presentations
- Objection handling
- Email Etiquette
- Organized and Efficient
- Cheerful and energetic
- Driven
- Relationship Building
- Relationship management
- Data Entry
- Adept multi-tasker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inside Sales Associate
Grainger Industrial Supply
11.2023 - 06.2024
Finance Collections
Grainger Industrial Supply
08.2022 - 11.2023
Customer Service Representative
Peerless Fence & Supply
03.2021 - 08.2022
Data Entry Specialist
MSI a Manpower Company
04.2019 - 02.2021
Call Center Representative/Data Entry Clerk
In The Swim Pool Supplies
01.2016 - 09.2019
High School Diploma -
East Aurora High