Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Osorio Restrepo

Revere,MA

Summary

Dedicated and reliable Custodian and Customer service professional with experience in academic , hospitality and restaurant environments. Strong background in maintaining clean, safe and organized facilities while delivering excellent customer service. known for attention to detail, teamwork.

Overview

16
16
years of professional experience

Work History

Bartender, Server

La Hacienda
10.2023 - Current
  • Delivered high-quality customer service
  • Prepared and served food and beverages while ensuring guest satisfaction
  • Maintained cleanliness and organization of service and bar areas
  • Built positive relationships with customers to enhance guest experience
  • Provided exceptional customer service by promptly addressing inquiries and ensuring a welcoming atmosphere.
  • Resolved customer concerns professionally and courteously

Custodian/Maintenance Staff Member

Harvard University
11.2015 - 05.2025
  • Perform daily custodian and maintenance duties in academic and administrative facilities.
  • Ensure cleanliness, sanitation, and safety standards are consistently met
  • Operate cleaning equipment and handle supplies responsibly
  • Coordinate tasks with supervisors and custodian team members


Busser/ Support Staff

Scampo at The Liberty Hotel
06.2013 - 11.2015
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Assisted servers in delivering food and beverages efficiently during peak hours.
  • Cleared tables promptly, ensuring quick turnover for incoming guests.
  • Collaborated with kitchen staff to ensure timely service and accurate order delivery.
  • Reset and cleaned tables quickly to prepare for new customers.

Receptionist

AMB Facility Services
01.2011 - 03.2013
  • Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
  • Coordinated appointment scheduling, optimizing staff availability and improving client service experience.
  • Assisted in training new reception staff, fostering a collaborative team environment and knowledge sharing.

Customer Service

Granary Tavern
09.2009 - 01.2011
  • Customer service and guest assistance
  • Busser, Food Runner, and Hostess duties
  • Maintained clean and organized areas

Education

Degree -

Diamond Esthetics Beauty School
Lynn, MA
10-2024

High School Diploma -

East Boston High School
East Boston Ma
06-2012

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Patience and tolerance
  • Cleanliness and hygiene
  • Handling difficult customers
  • team collaboration

Timeline

Bartender, Server

La Hacienda
10.2023 - Current

Custodian/Maintenance Staff Member

Harvard University
11.2015 - 05.2025

Busser/ Support Staff

Scampo at The Liberty Hotel
06.2013 - 11.2015

Receptionist

AMB Facility Services
01.2011 - 03.2013

Customer Service

Granary Tavern
09.2009 - 01.2011

Degree -

Diamond Esthetics Beauty School

High School Diploma -

East Boston High School