Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Overton

Deer Lodge,TN

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

4
4
years of professional experience
2026
2026
years of post-secondary education

Work History

Shift Leader

SUBWAY®Restaurants
Jamestown, TN
02.2022 - Current
  • Supervised team operations during busy shifts to maintain service quality.
  • Assisted in training new employees on food preparation and customer service standards.
  • Monitored inventory levels and coordinated ordering of supplies for efficient service.
  • Resolved customer complaints promptly to enhance dining experience and satisfaction.
  • Implemented best practices for sandwich assembly to improve speed and accuracy.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.

Crew Member

Hardees Fast Food
Wartburg, Tennessee
10.2024 - 01.2026
  • Prepared food items according to company standards and specifications.
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Provided excellent customer service during high-volume rush periods.

Education

Associate of Science - Pre-Allied Health Sciences

Roane State Community College
Oak Ridge, TN
09.2024 - 01.2026

Sunbright High School
Sunbright, TN

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Inventory management

Timeline

Crew Member

Hardees Fast Food
10.2024 - 01.2026

Associate of Science - Pre-Allied Health Sciences

Roane State Community College
09.2024 - 01.2026

Shift Leader

SUBWAY®Restaurants
02.2022 - Current

Sunbright High School
Andrea Overton