Andrea Queen
Denton,MD
Summary
Detail-oriented professional with 20 years of experience in customer service and office administration. Expertise in correspondence preparation, filing, organization, and phone support. Skilled in quickly mastering new software and processes, with a strong background in scheduling and database management. Committed to enhancing office efficiency and anticipating operational needs.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Administration
Washington, DC
11.2022 - Current
- Scheduled veterans' appointments using VistA and CPRS systems.
- Checked in veterans, verified and updated demographic information to ensure accurate patient records.
- Responded to patient calls, providing timely support for Veterans Affairs clinic inquiries.
- Assisted veterans with eligibility and appointment questions.
- Maintained electronic patient records with accurate documentation.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Updated outdated patient information to maintain current records.
- Communicated clinic changes to staff and patients.
- Coordinated provider schedules across VA outpatient clinics.
- Processed consults and routed referrals for medical review.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
Administrative Assistant/Office Manager
Clifton T.Perkins
Jessup, MD
04.2012 - 10.2021
- Coordinated calendars, meetings, and travel arrangements to ensure smooth operations for leadership teams.
- Prepared correspondence, reports, and presentations using Microsoft Office.
- Managed phone calls, emails, and visitor requests with professional service.
- Organized files, records, and confidential documents for office operations.
- Processed invoices, expense reports, and purchase requests with accuracy.
- Supported onboarding, scheduling, and communication for new staff members.
- Monitored office supplies, equipment, and vendor requests for daily needs.
- Assisted with department projects and coordinated follow-up tasks to enhance workflow efficiency.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Facilitated interdepartmental communication to streamline information sharing and collaboration.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout the organization.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Recorded and documented department staff timekeeping to ensure accurate payroll processing. timekeeping for department staff
- Assisted department projects, follow-up tasks, and workflow coordination.
- Proofread content for typo-free emails and documentation.
Education
Glen Burnie High School
Glen Burnie , MDSome College (No Degree) - Human Services
Anne Arundel Community College
Arnold, MDSome College (No Degree) - Spanish Language and Literature
Wye Community College
Queenstown, MDSome College (No Degree) - Social Sciences
Sojourner Douglas Coolege
Owings Mills, MDSkills
- HIPAA compliance
- Medical office operations
- Appointment scheduling
- Patient scheduling
- Records management
- Recordkeeping
- Data entry proficiency
- Medical terminology proficiency
- Regulatory compliance
- Time management
- Attention to detail
- Professional communication
Personal Information
Title: Customer Service Representative
Timeline
Advanced Medical Support Assistant
Veterans Affairs Administration
11.2022 - Current
Administrative Assistant/Office Manager
Clifton T.Perkins
04.2012 - 10.2021
Glen Burnie High School
Some College (No Degree) - Human Services
Anne Arundel Community College
Some College (No Degree) - Spanish Language and Literature
Wye Community College
Some College (No Degree) - Social Sciences
Sojourner Douglas Coolege