Andrea Quintanilla
Beaverton,OR
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Always open for more opportunities to grow in the beauty, health and/or medical field.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Providence Medical Group Sunset Dermatology
03.2025 - Current
- Greet and assist patients at check-in.
- Respond to inquiries by directing calls to medical staff.(If appropriate)
- Send encounters to medical staff regarding concerns patients may have.
- Verify patient insurance eligibility and enter accurate patient information into our system.
- Deliver support to medical staff by having patient's fill out paperwork before their appointment.
- Answer incoming calls, schedule appointments and file medical records.
- Process payments using credit/debit cards, maintaining accurate records of transactions.
- Communicate with patients to provide critical information.
Beauty Advisor
Ulta
03.2023 - 05.2025
- Maintained counter and display areas clean and organized.
- Made sure to reach sales goals by promoting beauty products.
- Prioritized helping customers with any questions and assisted with applying/teaching make up techniques.
- Built customers trust by providing customer service.
- Informed customers of our rewards/loyalty program and benefits.
- Performed cash and card transactions to complete customer purchases.
Retail Sales Associate
Marshalls
10.2020 - 09.2022
- Greeted customers and helped with any questions regarding the products in-store
- Provided great customer service by communicating with customers with any concerns
- Managed cash and credit cards at register.
- Stocked merchandise.
- Preformed cash and card transaction.
- Encouraged the rewards program.
Education
High School Diploma -
Aloha High School
Beaverton, ORSkills
- Insurance verification
- Patient relationship building
- Appointment scheduling
- Patient check-in
- Money handling
- Good at multitasking and organization
- Bilingual (Spanish & English)
- Data entry
Languages
Spanish
English
Timeline
Patient Service Specialist
Providence Medical Group Sunset Dermatology
03.2025 - Current
Beauty Advisor
Ulta
03.2023 - 05.2025
Retail Sales Associate
Marshalls
10.2020 - 09.2022
High School Diploma -
Aloha High School