Andrea Rivera
West Orange,NJ
Summary
Andrea Rivera is a second-year Cell Biology and Neuroscience major on a pre-med track at Rutgers University-New Brunswick. She is among the 500 carefully selected students within the Rutgers-NB Honors College. Andrea is a member of the APSEA and associate of the AED society within her university. She is experienced in various workspaces such as working as a lab assistant at an orthodontic office as well as customer service associate within the retail space. She has earned a certification from the state of New Jersey which is the seal of biliteracy for Spanish.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Atlantic Health System
Morris Plains, NJ
07.2023 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Communicated with patients to ensure quality of care and develop care plans.
- Explained policies, procedures and services to patients.
- Identified potential problems and patient care trends.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
Customer Service Representative
Walgreens
Roseland, NJ
12.2021 - 05.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer traffic count by 10% and retail sales by 9%.
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educated customers on special pricing opportunities and company offerings.
Lab Assistant
Dr. Kevin Persily
West Orange, NJ
07.2020 - 07.2022
- Troubleshot technical issues related to laboratory equipment or processes.
- Prepared lab for daily operations by stocking materials and equipment.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Sterilized instruments according to established guidelines and protocols.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Education
Bachelor of Science - Cell Biology And Neuroscience
Rutgers, The State University of New Jersey
New Brunswick, NJ05-2026
Skills
- Database Coordination
- Inventory Management
- Program Oversight
- Patient Care Coordination
- Articulate Communication
- HIPAA Compliance
- Patient Documentation
- Spanish Fluency
Languages
Spanish
Native/ Bilingual
Accomplishments
- HSF Scholar
- Honors College Student
Timeline
Patient Care Coordinator
Atlantic Health System
07.2023 - Current
Customer Service Representative
Walgreens
12.2021 - 05.2023
Lab Assistant
Dr. Kevin Persily
07.2020 - 07.2022
Bachelor of Science - Cell Biology And Neuroscience
Rutgers, The State University of New Jersey