ANDREA RIVERA
CLINIC LA FAMILIA
Phoenix,AZ
1
Certification
7
years of professional experience
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Work History
Driver
1 Year- Operated Fleetlogix Inc delivery vehicles along assigned routes and schedules
- Documented daily mileage, gas, and other data.
- drive vehicles that are dirty to get detailed and ready for the next customer to rent
- Performed pre-trip inspection checks and reported problems to supervisor.
- Managed time efficiently when making multiple stops along designated routes.
- Reported any vehicle malfunctions or accidents immediately to management.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Checked vehicle after shift for damage.
Receptionist
4 Years 10 Months- Greeted incoming visitors and customers profile provided friendly, knowledgeable assistance.
- Maintained clean and organized reception area to create a welcoming first impression.
- Answered central telephone system and directed accordingly.
- Confirmed appointments and updated client records to ensure accurate scheduling and communication.
- Verified insurance coverage and eligibility to facilitate smooth patient processing.
Front Desk Receptionist
1 Year 4 Months- Greeted cardiology patients and assisted with check-in at cardiovascular practice front desk.
- Verified patient information and updated medical records in chart system.
- Collected insurance details and processed referral forms for specialist visits.
- Welcomed customers warmly and helped create friendly, comfortable experience.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Special Needs
1 Year 11 Months- Delivered compassionate care to individuals with cognitive disabilities, enhancing their daily living experiences
- Compiled behavioral reports to track and communicate individual progress in behavioral goals
- Sorted and washed laundry, prepared meals, administered medications, coordinated outings, and assisted with grocery shopping to support daily routines
- Scheduled doctor appointments
- Updated PA for the members about how their day went
Education
High School Diploma
Skills
Insurance verification
Appointments scheduling
Patient paperwork
Front desk operations
Call handling
Greeted incoming patients
Knowledgeable of HIPAA
CPR certified
Fingerprint clearance
Exceptional customer service
Customer support
Organizational skills
Time management
Detail-oriented
Problem solving
Reception management
Certification
- CPR first Aid
- Fingerprint clearance card
Timeline
Driver
Fleetlogix Inc
10.2025 - CurrentRead More
Front Desk Receptionist
Cardiovascular Consultants Inc
02.2025 - 06.2026Read More
Receptionist
CLINIC LA FAMILIA
12.2021 - CurrentRead More
Special Needs
ARIZONA TRAINING AND EVALUATION (AZTEC)
10.2019 - 09.2021Read More
Cortez High School
High School Diploma
Read More