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RemoteHybridLocation: Oakley, CA
Open to relocation: Yes
Open To Work
Rose Ortega
Oakley,CA
Work Preference
Summary
Resourceful Facilitator known for high productivity and efficient task completion. Specialize in effective communication, problem-solving strategies, and group management techniques. Excel in leadership, adaptability, and empathy, ensuring smooth facilitation and positive outcomes in diverse group settings. Possess ability to create engaging environments that foster learning and collaboration.
Overview
25
25
years of professional experience
Work History
Driver
Uber
San Jose, CA
10.2024 - Current
- Navigated city routes efficiently and safely during passenger trips.
- Provided excellent customer service and addressed passenger inquiries promptly.
- Maintained vehicle cleanliness and performed regular maintenance checks.
- Managed insurance verification and pre-authorization processes.
- Coordinated communication between patients and healthcare providers.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Patient Access Representative
Sutter Health
Antioch, California
07.2012 - 10.2023
- Managed insurance verification and pre-authorization processes.
- Coordinated communication between patients and healthcare providers.
- Collected co-pays and other payments from patients at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Provided assistance to internal departments when needed.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Lead Patient Access Representative
Sutter Health
Antioch, California
07.2012 - 10.2023
- Served as a resource for Patient Access Representatives, providing guidance and assistance with complex registration issues.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Stayed current on community-based resources and services useful to patients.
- Provided support to other departments when needed during peak times or special projects.
- Performed daily audits of patient accounts to ensure accuracy of information entered into system.
Education
Medical Billing Certificate - Medical Billing Coding
Carrington College
Antioch, CA 10.2011 - 01.2012
GED
Brentwood , CASkills
- Customer service
- Insurance verification
- Leadership
- Medi-cal Medicare knowledge
- Problem solving
- Advocating
- Epic EMR
- Patient communication
- Process improvement
- Team collaboration
- Regulatory compliance
- Attention to detail
- Conflict resolution
- Verbal and written communication
- Relationship building
Timeline
Driver
Uber
10.2024 - Current
Patient Access Representative
Sutter Health
07.2012 - 10.2023
Lead Patient Access Representative
Sutter Health
07.2012 - 10.2023
Medical Billing Certificate - Medical Billing Coding
Carrington College
10.2011 - 01.2012
GED