Andrea Roe
Humboldt,TN
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
37
37
years of professional experience
Work History
Office Manager
Roe Enterprise , LLC
Humboldt
02.2024 - Current
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Processed payroll accurately ensuring all employees were paid on time.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Implemented quality control measures to uphold company standards.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Produced thorough, accurate and timely reports of project activities.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assisted in recruiting, onboarding and training new employees.
- Maintained filing system for records, correspondence and other documents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coded and entered daily invoices with in-house accounting software.
- Assigned work and monitored performance of project personnel.
General Manager
The Children’s Place
Jackson, Tennessee
09.2020 - 02.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Formed and sustained strategic relationships with clients.
General Manager
Victoria's Secret & PINK
Jackson, Tennessee
02.2019 - 07.2020
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Formed and sustained strategic relationships with clients.
General Manager
Pier 1
Jackson, Tennessee
02.2017 - 02.2019
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Formed and sustained strategic relationships with clients.
Regional Training Manager
Things Remembered
Jackson, Tennessee
02.1988 - 01.2006
- Coordinated with other departments within the organization to promote cross-functional learning opportunities.
- Presented training information via role playing, simulations and team exercises.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Monitored trends in the industry to stay up-to-date on best practices in employee development.
- Maintained records of all employees' attendance at training sessions as well as performance evaluations post-training.
- Created detailed reports of regional training activities for review by the Director of Training.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
Education
Bachelor of Science - Business Management
Jackson State Community College
Jackson, TN02-1983
Skills
- Staff hiring
- Bookkeeping
- Billing
- Vendor engagement
- Conflict management
- Organizational skills
- Budget administration
- Account reconciliation
- Scheduling
- Team supervision
- Budgeting expertise
- Documentation expertise
- Business administration
- Banking operations
- Report preparation
- Credit and collections
- Inventory control
- Relationship building
- Clear oral/written communication
- Employee supervision
Timeline
Office Manager
Roe Enterprise , LLC
02.2024 - Current
General Manager
The Children’s Place
09.2020 - 02.2024
General Manager
Victoria's Secret & PINK
02.2019 - 07.2020
General Manager
Pier 1
02.2017 - 02.2019
Regional Training Manager
Things Remembered
02.1988 - 01.2006
Bachelor of Science - Business Management
Jackson State Community College