Andrea Tatum
Bennett,CO
Summary
Dynamic professional with extensive expertise in customer service and direct sales, particularly at Southern Glazers Wine and Spirits. Demonstrated proficiency in multi-line phone management and impactful communication, fostering exceptional client relations. Skilled in invoice processing and organizational strategies, consistently driving operational efficiency and enhancing team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
Southern Glazers Wine and Spirits
11.2019 - Current
- Answered multi-line phone calls and responded to emails efficiently.
- Provided exceptional customer service to enhance client satisfaction.
- Delivered packages promptly to ensure timely receipt.
- Directed visitors to meetings, facilitating smooth operations.
- Maintained inventory of coffee and office supplies for optimal functionality.
- Created engaging slide shows for lobby monitor display.
- Handled all mail-related tasks, including loading funds onto the mailing machine.
- Assisted office manager with budgeting processes and kept company roster updated.
Customer Service/ Sales
Scentsy Consultant Colorado
12.2012 - Current
- Executed direct sales strategies to drive revenue growth.
- Managed data entry tasks to ensure accuracy and efficiency.
- Processed invoices promptly to maintain financial integrity.
- Provided exceptional customer service to enhance client satisfaction.
- Handled telephone and email communications to address inquiries effectively.
- Organized and tracked inventory to optimize stock levels.
Service Administration
H & E Equipment Services Colorado
06.2018 - 07.2019
- Oversaw payroll processing and managed employee time cards for accurate compensation.
- Handled receivable and payable accounts, ensuring timely transactions.
- Trained staff in SAP and SCC to enhance operational efficiency.
- Organized and tracked inventory to maintain optimal stock levels.
- Delivered direct sales support, maximizing revenue opportunities.
- Provided customer service through prompt telephone and email responses.
- Dispatched employees effectively to meet operational demands.
Customer service/ Sales
Anderson Diecasting LLC Colorado
11.2012 - 09.2015
- Executed direct sales strategies that significantly drove revenue growth.
- Streamlined inventory management processes to enhance operational effectiveness.
- Organized packaging and shipping procedures for efficient product distribution.
- Addressed customer inquiries via telephone and email, ensuring exceptional service.
- Managed paperwork filing systems to improve overall organizational efficiency.
Customer Service
Watkins Tool & Supply
06.2009 - 09.2012
- Facilitated direct sales initiatives, driving significant revenue growth.
- Managed invoicing processes to ensure timely billing and payment collection.
- Organized and tracked inventory to optimize stock levels and reduce shortages.
- Provided exceptional customer service, addressing sales inquiries effectively.
- Performed data entry tasks to maintain accurate records of transactions.
- Answered telephones and emails promptly to address customer needs efficiently.
Education
High School Diploma -
Bennett High School
Bennett, CO01.2009
Skills
- Multi-line phone management
- Customer relationship management
- Direct sales
- Invoice processing
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Organizational skills
- File management
- Document management
- Reception desk management
- Multitasking and prioritization
- Administrative support
- Customer and client relations
Certification
Phlebotomy Certification: January 2012
CPR Certification: June 2025
References
Available Upon Request
Community Service
Health Fair, 2013
Timeline
Receptionist
Southern Glazers Wine and Spirits
11.2019 - Current
Service Administration
H & E Equipment Services Colorado
06.2018 - 07.2019
Customer Service/ Sales
Scentsy Consultant Colorado
12.2012 - Current
Customer service/ Sales
Anderson Diecasting LLC Colorado
11.2012 - 09.2015
Customer Service
Watkins Tool & Supply
06.2009 - 09.2012
High School Diploma -
Bennett High School