Andrea Trapasso
Canal Winchester,OH
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Currently pursuing undergraduate to graduate studies in Speech and Language Pathology. Eager to leverage advanced education and practical experience to make a meaningful impact in the lives of individuals with communication disorders.
Overview
10
10
years of professional experience
Work History
Office Manager
Franklin Park Physical Medicine
04.2019 - 04.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Catering Manager
New Albany Country Club
04.2016 - 04.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender
Hyde Park Prime Steakhouse
11.2009 - 03.2016
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Berne Union High School
Sugar Grove, OHBachelor of Arts - Speech-Language Pathology And Audiology
The Ohio State University
Columbus, OH12.2024
Skills
- Staff hiring
- Customer Service
- Employee Supervision
- Office Management
- Excellent multi-tasking ability
- Payroll and budgeting
- Clear oral/written communication
- Customer Relations
- Training and coaching
Timeline
Office Manager
Franklin Park Physical Medicine
04.2019 - 04.2020
Assistant Catering Manager
New Albany Country Club
04.2016 - 04.2019
Bartender
Hyde Park Prime Steakhouse
11.2009 - 03.2016
High School Diploma -
Berne Union High School
Bachelor of Arts - Speech-Language Pathology And Audiology
The Ohio State University