Andrea Veilleux
Augusta
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
District Manager
The Connor Group dba Dunkin
Richmond
08.2021 - 02.2026
- Oversaw daily operations of multiple Dunkin locations to ensure consistency.
- Trained and mentored store managers on best practices and operational standards.
- Implemented inventory management systems to streamline supply chain processes.
- Conducted regular performance reviews to evaluate staff effectiveness and engagement.
- Coordinated marketing initiatives to enhance brand visibility in local markets.
- Managed budgets and controlled expenses across all district locations effectively.
- Collaborated with corporate teams to align district strategies with company goals.
- Resolved customer complaints promptly to maintain high service standards across stores.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified and developed top talent to promote performance-oriented culture.
Store Manager
Dunkin' Brands
Richmond
08.2018 - 08.2021
- Managed daily operations to ensure efficient store functionality.
- Trained and mentored staff on customer service protocols.
- Oversaw inventory management and stock replenishment processes.
- Maintained compliance with health and safety regulations consistently.
- Implemented promotional strategies to enhance customer engagement.
- Collaborated with team members to improve service quality.
- Scheduled employee shifts to optimize labor costs and coverage.
- Resolved customer inquiries and complaints effectively and promptly.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
Store Manager
Dunkin' Brands
Augusta
04.2015 - 06.2017
- Managed daily operations to ensure efficient store functionality.
- Trained and mentored staff on customer service protocols.
- Oversaw inventory management and stock replenishment processes.
Education
Business
University of Maine
Orono, ME 01.2012 - 04.2026
Skills
- Team building
- Customer service
- Project management
- Inventory management
- Marketing strategies
- Employee training
- Budget management
- Data analysis
- Operational efficiency
- Training and coaching
- Team leadership
- Decision-making
- Budget preparation
Certification
- Serv safe
Timeline
District Manager
The Connor Group dba Dunkin
08.2021 - 02.2026
Store Manager
Dunkin' Brands
08.2018 - 08.2021
Store Manager
Dunkin' Brands
04.2015 - 06.2017
Business
University of Maine
01.2012 - 04.2026