Andreina Celleri
Spring,TX
Summary
Strong leader and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Hollister
05.2023 - 02.2024
- Increased sales through effective merchandising strategies and targeted promotions based on sales impacts and changes.
- Monitored sales trends to adjust merchandising strategies accordingly for optimal profitability.
- Managed opening and closing operations and monitored shift changes to uphold successful operations strategies and maximize business coverage and success.
- Helped with planning schedules and delegating assignments to employees and management to meet coverage and service demands.
- Mentored members of management team in their professional development by giving guidance/support in their assigned roles and taught them about the business.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding hour budgets.
- Uplifted employees performance and comfort by recognizing outstanding performance and celebrating team accomplishments.
Key Holder
Hollister
08.2022 - 05.2023
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Contributed to the store's business and layout by identifying opportunities for upselling higher priced products.
- Managed daily operations such as cash handling procedures, opening and closing procedures and suppliance stocking.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Lead Brand Representative
Hollister
01.2022 - 08.2022
- In charge of creating and maintaining the store's culture with proper training and development to team members on effective selling techniques and store standards.
- Collaborated with management to help complete store tasks in needs of priority to learn the importance of quick problem-solving to enhance business sales.
Brand Representative
Hollister
10.2021 - 01.2022
- Provided excellent customer service through effective communication and proper engagement with customers resulting in enhanced sales and business.
Education
No Degree - Nursing
University of Houston - Downtown
Houston, TX05.2027
High School Diploma -
Spring High School
Spring, TX06.2023
Skills
- Bilingual
- Communication skills
- Costumer Service skills
- Quick Problem-Solving skills
- Computer skills
- Leadership skills
- Management skills
Timeline
Assistant Manager
Hollister
05.2023 - 02.2024
Key Holder
Hollister
08.2022 - 05.2023
Lead Brand Representative
Hollister
01.2022 - 08.2022
Brand Representative
Hollister
10.2021 - 01.2022
No Degree - Nursing
University of Houston - Downtown
High School Diploma -
Spring High School