Andres Canete Cortez
New York,NY
Summary
Hardworking professional, highly skilled in customer service, with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Successful at handling tables of all sizes, with accuracy and impeccable service skills. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Devoted to giving every customer a positive and memorable experience. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
25
25
years of professional experience
Work History
Server
Plum Tomatoes Pizzeria Restaurant
Queens, New York
09.2016 - Current
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
Server
Bobby Van’s Steakhouse
Queens, New York
11.2023 - 01.2025
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when serving food products.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Food Runner
Bobby Van’s Steakhouse
Queens, New York
11.2022 - 11.2023
- Responded promptly to customer inquiries and requests for additional items or services.
- Organized food orders and ensured accuracy of items served to customers.
- Assisted servers in setting up tables for guests.
- Followed proper sanitation guidelines when handling food products.
- Delivered food to guests in a timely manner while following safety protocols.
- Maintained a clean and organized work area throughout shift operations.
- Adhered to food safety and handling protocols to maintain a hygienic service environment.
- Maintained cleanliness and organization of serving stations and dining areas.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Effectively multitasked within fast-paced environment.
- Participated in ongoing training to enhance job skills and knowledge.
Counter Person
Plum Tomatoes Pizzeria Restaurant
Queens, NY
03.2011 - 09.2016
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Delivered top quality customer service while managing multiple tasks.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Organized the counter area to maintain cleanliness and orderliness.
Pizza Maker
Plum Tomatoes Pizzeria Restaurant
Queens, New York
02.2010 - 03.2011
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Mixed ingredients for batter or dough.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned and sanitized kitchen surfaces and equipment.
- Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
- Operated a variety of machinery and tools safely and efficiently.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
- Handled customer orders in a timely manner, ensuring accuracy of order.
Pizza Shop Assistant
Pranzo
New York, New York
04.2000 - 01.2010
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assisted with restocking supplies as needed.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Skills
- Daily specials memorization
- Team member support
- Food inspection
- Food safety
- Guest engagement
- Cleanliness standards
- Professional appearance
- Positive and professional
- Strong work ethic
- Memory retention
- Positive guest interactions
- Multitasking and organization
- Customer service
- Hardworking
- Punctual
- Patient
Timeline
Server
Bobby Van’s Steakhouse
11.2023 - 01.2025
Food Runner
Bobby Van’s Steakhouse
11.2022 - 11.2023
Server
Plum Tomatoes Pizzeria Restaurant
09.2016 - Current
Counter Person
Plum Tomatoes Pizzeria Restaurant
03.2011 - 09.2016
Pizza Maker
Plum Tomatoes Pizzeria Restaurant
02.2010 - 03.2011
Pizza Shop Assistant
Pranzo
04.2000 - 01.2010