Andres Flores
MCALLEN
Summary
Energetic shift leader with proven success at Tropical Smoothie Café, excelling in team motivation and strategic thinking. Enhanced profitability by effectively managing food and labor costs while fostering a positive work environment. Skilled in performance metrics and training, ensuring high standards of customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Leader
Tropical Smoothie Café
08.2025 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.f
- Controlled expenses and boosted profitability by managing food and labor costs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Crew Member
Tropical Smoothie Cafe
03.2025 - 08.2025
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
To-Go Runner
Kumori Sushi & Teppanyaki
02.2025 - 08.2025
- Provided excellent customer service while meeting challenging time goals.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Processed payments for orders and provided customers with change.
- Attended to curbside and carryout orders
Medical Billing Assistant
M&J Billing
06.2024 - 11.2024
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
Volunteer Certified Clinical Medical Assistant
Kids First Pediatrics
06.2023 - 07.2023
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Performed medical chart reviews to confirm accuracy and completeness.
- Maintained clean and safe clinic environment to prevent injuries.
Education
Bachelor of Science - Nursing
The University of Texas Rio Grande Valley
Edinburg, TX05-2028
Skills
- Shift leadership
- Team motivation
- Team supervision
- Drawer assignments
- Performance metrics
- Role modeling
- Positive attitude
- Strategic thinking
- Sales and upselling
- Shift paperwork completion
- Team-building activities
- Motivational leadership
Timeline
Shift Leader
Tropical Smoothie Café
08.2025 - Current
Crew Member
Tropical Smoothie Cafe
03.2025 - 08.2025
To-Go Runner
Kumori Sushi & Teppanyaki
02.2025 - 08.2025
Medical Billing Assistant
M&J Billing
06.2024 - 11.2024
Volunteer Certified Clinical Medical Assistant
Kids First Pediatrics
06.2023 - 07.2023
Bachelor of Science - Nursing
The University of Texas Rio Grande Valley