Andrew Beere
Ford City,PA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin' Donuts
02.2024 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Leader
Dunkin' Donuts
04.2019 - 12.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
Education
GED -
Commonwealth Secondary School
Harrisburg, PA02.2024
Skills
- Equipment Troubleshooting
- Production Scheduling
- Customer Service Management
- Production Reporting
- Positive Attitude
- Professional Appearance
- Staff Supervision
- Goal Setting and Tracking
- Assigning Work
- Rules Enforcement
- Team motivation
- Problem-Solving
- Creative Problem-Solving
- Staff education and training
- Role Modeling
- Team Leadership
- Conflict Resolution
- Sales and Upselling
- Cash Handling
- Sales expertise
- POS System Operation
- Training Assistance
Certification
- Customer Service & Sales, NRF Foundation
Timeline
Shift Leader
Dunkin' Donuts
02.2024 - Current
Shift Leader
Dunkin' Donuts
04.2019 - 12.2023
GED -
Commonwealth Secondary School