Andrew Berruete
College Station,TEXAS
Summary
Dynamic Department Supervisor at The Home Depot Inc, recognized for enhancing operational efficiency and fostering a positive team environment. Leveraged leadership skills to train and mentor staff, achieving high performance standards. Expert in customer relations and sales strategies, consistently exceeding targets while ensuring compliance with safety regulations.
Overview
5
5
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
09.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures including equipment training as well.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
- Enhanced department efficiency by streamlining processes and implementing new strategies that would boost business sales.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages within the management team.
- Examined incoming inventory, merchandised shelves and prevented shrinkage with keeping a weekly routine.
Department Lead
The Home Depot Inc
03.2023 - 10.2023
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
Sales Specialist
The Home Depot Inc
07.2020 - 02.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
The Home Depot Inc
05.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
No Degree - Business
Blinn College
Bryan, TXHigh School Diploma -
Bellville High School
Bellville, TX05-2020
Skills
- Customer relations
- Workplace safety
- Problem resolution
- Critical thinking for solutions
- Leadership skills
- Promotions execution
- Operations
- Operations management
- Performance objectives
- Machinery training specialist
- Relationship building and management
- Sales strategies
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
- Passionate about balancing physical health with mental and emotional wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Drawing and Painting
- Gardening
- DIY and Home Improvement
- Gym Workouts
- I like working with my hands and fixing things
Timeline
Department Supervisor
The Home Depot Inc
09.2023 - Current
Department Lead
The Home Depot Inc
03.2023 - 10.2023
Sales Specialist
The Home Depot Inc
07.2020 - 02.2021
Sales Associate
The Home Depot Inc
05.2020 - 07.2020
No Degree - Business
Blinn College
High School Diploma -
Bellville High School