Andrew Cullen
Milwaukee,WI
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in interpersonal communication and shift leadership, I excel in training and mentoring staff to exceed operational standards, achieving significant improvements in service and efficiency.
Overview
4
4
years of professional experience
Work History
Shift Manager
il Cervo
Milwaukee, WI
08.2023 - Current
- Supervised day-to-day activities of front-of-house staff including servers, bartenders, and bussers.
- Provided leadership and guidance to team members in order to achieve organizational objectives.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a high level of customer service throughout the restaurant.
Expeditor
Carsons Steakhouse
Milwaukee, WI
10.2022 - 08.2023
- Coordinated service for food runners and other kitchen staff.
- Provided mentorship and guidance to new kitchen team members.
- Illustrated knowledge of menu and service offerings to educate guests.
Contractor
Pool Wizards
New Berlin, WI
04.2022 - 09.2022
- Installed above-ground and below-ground pools.
- Inspected all components to ensure proper operation before and after installation.
- Provided customers with helpful tips on how to maintain their swimming pools properly.
- Collaborated with co-workers throughout the entire installation process.
- Dealt with payment, customer service, and ensuring customer satisfaction.
Prep Cook
Cheesecake Factory Inc
Milwaukee, WI
06.2020 - 03.2022
- Prepped all sides for the restaurant. Mashed potatoes, white and brown rice, black beans, bread, etc.
- I was given a list to complete each day. It included peeling of shrimp, cutting of chicken and vegetables, and shredding of cheese.
- Anytime I was needed, I was called over an intercom to replenish whatever the cooks in the front needed.
- Also was responsible for making specific sauces and reductions.
Education
Bachelor of Arts - Communications
University of Wisconsin, Milwaukee
Milwaukee, WI05-2023
Skills
- Interpersonal skills
- Good listener
- Training and mentoring
- Opening and closing procedures
- Time Management
- Flexible schedule
- Accurate money handling
- Shift leadership
- Decision-making
- Verbal and written communication
- Handling customer complaints
- Handle conflict and deflect aggression
Accomplishments
- Always had a basketball background. In high school I was part of two state championship teams.
Affiliations
- Enjoy sports all together. My friends and I always have a great time attending local games.
- I'm from central Wisconsin which if you know much about the midwest is a beautiful place for outdoor activities. I enjoy hiking and being on trails as well as the campfires and smores.
Languages
Spanish
Limited
Timeline
Shift Manager
il Cervo
08.2023 - Current
Expeditor
Carsons Steakhouse
10.2022 - 08.2023
Contractor
Pool Wizards
04.2022 - 09.2022
Prep Cook
Cheesecake Factory Inc
06.2020 - 03.2022
Bachelor of Arts - Communications
University of Wisconsin, Milwaukee
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