Andrew Faulkner
Beaverton,OR
Summary
Detail-oriented PBX Operator at Providence Health & Services, adept in interdepartmental coordination and possessing strong telephone etiquette. Demonstrated excellence in fostering teamwork and enhancing customer service through professional communication. Mentored new staff, ensuring seamless operations and positive customer interactions throughout many environmental impacts, such as multiple large construction projects and rapidly-changing hospital procedures during the COVID-19 pandemic. Skilled in computer operations and emergency response, as well as consistently promoting a positive work environment.
Overview
11
11
years of professional experience
Work History
PBX Operator
Providence Health & Services
2016.09 - Current
- Maintained a high level of professionalism and customer service while assisting callers in various situations, including emergencies and complaints.
- Worked in a variety of settings, including taking on-call hours in registration for the emergency department, diagnostic imaging, and the outpatient lab.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Team Lead
Cinemark
2013.06 - 2016.08
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Science - English Literature
Portland State University
Portland, OR06.2019
Skills
- Strong telephone etiquette
- Work Prioritization
- Excellent verbal communication skills
- Interdepartmental Coordination
- Computer Skills
- Professional Communication
- Operating switchboards
- Telephone operations
- Answering questions
Timeline
PBX Operator
Providence Health & Services
2016.09 - Current
Team Lead
Cinemark
2013.06 - 2016.08
Bachelor of Science - English Literature
Portland State University
Similar Profiles
Christa CrabtreeChrista Crabtree
Patient Access Representative at Providence Health & ServicesPatient Access Representative at Providence Health & Services
JEFF ROHAYJEFF ROHAY
Transportation Coordinator at Providence Health & ServicesTransportation Coordinator at Providence Health & Services
Jonathan ShermanJonathan Sherman
Lead Peer Support Specialist at Providence Health & ServicesLead Peer Support Specialist at Providence Health & Services