Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Huttleston

Tempe,AZ

Summary

Telephone Operator offering many years in exceeding customer expectations via professional phone interactions. Best-in-class at seamlessly operating switchboard to address customers quickly, transfer calls accurately, and minimize hold times. Customer-focused listener skilled at resolving issues and explaining company information with courtesy.

Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.

Overview

14
14
years of professional experience

Work History

PBX Operator

Doubletree paradise valley resort
Scottsdale, Arizona
06.2023 - Current
  • Greeted customers and answered inquiries regarding services provided.
  • Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
  • Provided customer service support by answering questions, resolving issues, and providing information.
  • Transferred calls to the correct departments or individuals in accordance with established procedures.

Customer Service Representative

Southwest Airlines
Phoenix , AZ
05.2011 - 09.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Coronado High School
Scottsdale, AZ
09-1982

Skills

  • Telephone operations
  • Answering questions
  • Strong telephone etiquette
  • Excellent verbal communication skills
  • Telephone reception

Timeline

PBX Operator

Doubletree paradise valley resort
06.2023 - Current

Customer Service Representative

Southwest Airlines
05.2011 - 09.2021

High School Diploma -

Coronado High School
Christine Huttleston