Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Garner

San Antonio

Summary

Results-driven Internal Service Advisor with over 8 years of experience in optimizing customer satisfaction through proactive service improvements. Recognized for strong teamwork, effective communication, and a steadfast work ethic, dedicated to enhancing operational workflows and training new staff for success.

Overview

12
12
years of professional experience

Work History

Internal Service Advisor

Ancira Motor Company
San Antonio, TX
02.2021 - Current
  • Streamlined internal communication processes, enhancing service efficiency across departments.
  • Collaborated with sales and service teams to resolve customer inquiries effectively.
  • Developed training materials for new advisors, improving onboarding effectiveness.
  • Assessed customer insights to identify patterns and propose actionable improvements for service optimization.

Internal Service Advisor

Hill Country Honda
San Antonio, TX
03.2017 - 02.2021
  • Conducted analysis of customer feedback to detect patterns and suggest targeted improvements for enhanced customer satisfaction.
  • Implemented process enhancements that reduced response times for internal requests.
  • Oversaw inspection and repair processes for used cars inventory to ensure readiness for front line sales.
  • Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.

Internal Service Advisor

Infiniti of San Antonio
San Antonio, TX
03.2014 - 03.2017
  • Drove initiatives to improve customer satisfaction ratings through proactive service adjustments.
  • Enhanced team collaboration by leading weekly meetings and fostering open communication among staff members.
  • Monitored inventory levels, maintaining adequate stock of parts needed for efficient service operations.
  • Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.

Education

Bachelor of Science - Business Administration And Management

Texas A&M - Corpus Christi
Corpus Christi, TX
12-2007

High School Diploma -

Tuloso-Midway High School
Corpus Christi, TX
05-2000

Skills

  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Computer skills
  • Product training
  • Price quoting
  • Warranty claims process management
  • Teamwork
  • Reliability

Timeline

Internal Service Advisor

Ancira Motor Company
02.2021 - Current

Internal Service Advisor

Hill Country Honda
03.2017 - 02.2021

Internal Service Advisor

Infiniti of San Antonio
03.2014 - 03.2017

Bachelor of Science - Business Administration And Management

Texas A&M - Corpus Christi

High School Diploma -

Tuloso-Midway High School