Andrew Hogg

• Facilitated transition from sales to customer service to improve client relations. Assumed operations manager role on May 5, 2018, directing Central Florida division's daily functions. Coordinated daily operations to ensure alignment with sales goals. Returned to sales position in January 2025 as a response to production declines.
• Developed and maintained strong client relationships to enhance customer satisfaction and retention.
• Coordinated project timelines and deliverables with clients and internal teams to ensure successful project execution.
• Analyzed client needs and provided tailored solutions to improve service offerings and drive revenue growth.

• I worked in sales and customer service and the metal roof dept

• Performed installations of metal roofing systems, delivering durable solutions for diverse projects. Supported operations in sheet metal fabrication shop, focusing on timely output. Managed responsibilities for metal roof installations, emphasizing precision and craftsmanship. Streamlined workflow processes within the sheet metal fabricating environment to improve productivity.

• Delivered installation and troubleshooting services for DirecTV and WildBlue systems. Orchestrated training programs for new employees in the field for DirecTV. Supported fellow technicians in diagnosing and fixing issues. Handled escalated cases and out-of-process incidents from corporate headquarters. Recorded maintenance logs and supervised material management.

• Executed detailed inspections and estimates for customer roofing services. Resolved warranty-related leaking roof issues through effective troubleshooting. Assisted customers by addressing inquiries and solving problems efficiently.

• Led installation of new tile roofs with a focus on safety and quality assurance. Oversaw performance of 120 employees, guaranteeing proper job execution. Organized weekly safety meetings to address hazards and improve practices. Managed payment allocation for crews based on inspection outcomes. Handled morning distribution of materials to ensure timely project progress.

• Ensured crew completed tasks efficiently and safely. Allocated earnings to crew members based on performance. Received equipment and weekly work orders for operational readiness.

Managed transformation of front buildings currently underway