Andrew Jose

Pharmacy Technician

Walgreens

02.2022 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Maintained clean and organized work environment, adhering to health and safety standards.
Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Assisted in management of prescription deliveries, improving patient convenience.
Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Collected co-payments or full payments from customers.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Supported insurance claim processing, facilitating smoother patient transactions.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Managed approximately 30 calls per day from customers and healthcare professionals/para professionals.
Set up and modified patient profiles to include current medications and insurance details.
Managed opening and closing duties for pharmacy.
Resolved third-party billing, computer system and customer service issues.
Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.

Summary

Overview

Work History

Pharmacy Technician

Education

Pharmacy Technician Licensing - Pharmacy

Bachelor of Science - Radiology

GED -

Skills

Certification

Timeline

Pharmacy Technician

Pharmacy Technician Licensing - Pharmacy

Bachelor of Science - Radiology

GED -

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