Andrew Martinez
Honolulu,HI
Summary
Organized administrative assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Agri Labs
Denver, CO
08.2022 - Current
- Provided secretarial and office management support while building cooperative working relationships.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
Customer Service Manager
Eagle Electrical Services
Oklahoma City, Oklahoma
05.2020 - 07.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
Guest Service Representative
The Broadmoor Hotel
Colorado Springs, CO
09.2014 - 02.2020
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
Laborer Operator
Yorktown Naval Station
Yortown, VA
11.2008 - 08.2014
- Maintained and operated heavy machinery in a safe and efficient manner.
- Conducted pre-operational safety checks on equipment to ensure proper functioning.
- Repaired and replaced worn or damaged parts on machines as needed.
- Followed instructions from supervisors regarding specific tasks to be completed.
Shift Manager
The Underground Station
Phoenix, Arizona
09.2004 - 11.2008
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
Customer Service Representative
MCI Communications
Newport News, Virginia
08.2001 - 09.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Business Administration And Management
University of Colorado At Colorado Springs
Colorado Springs, CO05-2012
Skills
- Data Entry
- Spreadsheet Management
- Meticulous attention to detail
- Organization and efficiency
- Documentation and Recordkeeping
- Workflow Optimization
References
References available upon request.
Timeline
Administrative Assistant
Agri Labs
08.2022 - Current
Customer Service Manager
Eagle Electrical Services
05.2020 - 07.2022
Guest Service Representative
The Broadmoor Hotel
09.2014 - 02.2020
Laborer Operator
Yorktown Naval Station
11.2008 - 08.2014
Shift Manager
The Underground Station
09.2004 - 11.2008
Customer Service Representative
MCI Communications
08.2001 - 09.2004
Bachelor of Science - Business Administration And Management
University of Colorado At Colorado Springs