Andrew Martinez
Sugar Land,TX
Summary
General manager with 14 years of experience at CEC Entertainment, achieving a 20% increase in sales through strategic budget management and comprehensive team training. Expertise in operational compliance and performance improvement, fostering a culture of excellence and guest satisfaction. Proficient in staff development and cost control, ensuring profitability and operational efficiency.
Overview
29
29
years of professional experience
Work History
General Manager
CEC Entertainment
Sugarland
11.2008 - Current
- -Oversaw daily operations, staff planning, and performance management to drive business growth and profitability while ensuring customer satisfaction through effective budget management and operational policy development.
- -Effectively managed stable profitability through strong planning and execution through a CP cost of 54% YoY
- -Managed and trained P&L for multiple locations, ensuring financial accountability and operational efficiency.
- -Oversaw budget allocation for labor, food, and additional costs mandated by the company.
- -Interviewed, hired, and trained a staff of 30+ individuals in accordance with all company standards (Over 17 years hired countless number of staff)
- - Trained General Managers on the Cloud Based Workday
- -Attained 100% compliance during an intercompany "audit" of operations
- -One of four CEC stores company-wide to receive a 100% on Mystery Shopper
- -Over the course of 4 years maintain an average of 92.6% on on 8 mystery shopper scores ( 2 per year)
- -Encouraged and maintained high-quality guest service through hospitality-focused training programs.
- -Ensured outstanding presentation of the store through inspections and established expectations of bi-weekly of District Manager, Quarterly visits from RVP,and COO
- -Reinforced a safe working environment at all times -Managed the levels of a variety of essential cost control of weekly inventories including food, supplies, and merchandise
- -increased overall sales by 20% since 2012
- -Successfully had two managers promoted to General Manager
- -Help create a system to ensure that nine stores within district maintain a company standard of 90% on Guest Surveys via Birthdays
- -Traveled to low performing stores and retrain GM, AM, OC, and staff
- -Maintain overall score of 90% on Guest surveys YTD from July 2017 per NCR Customer Voice number 1 in district,12 stores and number 9 overall company performance, Company Wide
- And a district overall performance of 89%
Acting General Manager
CEC Entertainment
1960 #032
09.2011 - 12.2012
- -increase flow through 260% in first 11 months on increased sales by 29%
- Developed a weekly schedule in line with the company's performance standards.
- Trained employees in time management techniques to improve productivity.
- updated and enforced labor guide standards to enhance operational compliance
Assistant Store Manager
CEC Entertainment
Katy
11.2008 - 09.2011
- Maintained compliance with all company standards
- -Created weekly schedules for cast and managers to ensure operational efficiency
- -Coached cast members on standards to enhance service quality
- -Conducted interviews, hired, and oriented new team members
- -Training new MITs as part of CEC University
- -Daily operational cornerstones
- -Inventory of all food, paper, birthday supplies, merchandise and chemical
- -Entrainment P&L and Gamepull
Assistant Store Manager
Al's Formal Wear
Houston, TX
01.2005 - 10.2008
- Contacting prospective Brides/Grooms
- Helping guest select formal wear for upcoming events
- Setting weekly sales goal
- Executed weekly outside sales activities
- Updated visual displays in store to attract customers
- Opening/closing duties with daily deposits
- Processing daily incoming and outgoing transfers
- Loss prevention
Department Manager
Babies R Us
Houston, TX
03.1999 - 10.2004
- Guest Services, returns, sales, stocking, receiving, helping guest locate items throughout store
- Set up a national parts ordering system via the company internet page.
- Nov. 2001 promoted to department manager at another store
- Maintain a monthly mystery shop score of 90% or better
- Hired and trained new associates, ensuring compliance with company standards and enhancing team knowledge.
- Conducted nightly inventory counts of tilts and drops to maintain accurate stock levels.
- Monitored and recorded department sales data daily for performance analysis.
- Conducted loss prevention investigations for external and internal incidents, safeguarding store assets.
- Jan. 04 Join Corporate Implementation Team of Toys R Us/Babies R Us
- Traveling to different stores throughout country to manage remodeling and remerchandising of stores
- Collaborated with store managers and district managers to streamline the remodeling process.
Team Coach
Discovery Zone
Houston, TX
09.1997 - 09.1998
- Held part-time position while in high school as Team coach
- Cashier
- Checking in Guest
- Kitchen Duties
- Game technician
Sales Associate
Champs Sports
Houston, TX
11.1996 - 01.1997
Education
General Studies -
Houston Community College
Houston, TX06.2007
High School - General Studies
Spring Woods High School
Houston, TX05.2000
Skills
- Budget management
- Budget development
- Cost control
- Expense control
- Cost analysis
- Profit and loss accountability
- Profit generation
- Sales forecasting
- Inventory management
- Operational compliance
- Staff planning
- Recruitment
- Staff supervision
- Supervision and training
- Team training
- Performance management
- Performance enhancement
- Staff development
- Customer relationship management
- Customer retention
- Account management
- Vendor relationships
- Labor cost controls
- Operations Start-up
- Cross-functional collaboration
- Effective communication
- Problem solving
- Time management
- Schedule management
- Leadership
- Employee engagement strategies
- Profit generation
References
- Daniel Smoote, District Manager CEC, 713-816-2764, dsmoote@cecentertainment.com
- Frank Ramirez, District Manager CEC, 713-213-9690, framirez@cecentertainment.com
- Joe Ramos, Current Senior GM Killeen/South Austin, 512-221-7200, jramos@cecentertainment.com
- Brandon Scott, Sales director leading the Keurig Dr Pepper business for Costco nationally, 832-452-1634, brandon.scott1@kdrp.com
- Lincoln Stouder, Senior GM Pearland/Gulfgate, 832-549-7776
- Yasmine Ortiz, 832-955-3979, yasmine.ortiz15@gmail.com
- Deborah Pena, GM Webster, 281-960-6167
- Felipe Perez, GM of Round Rock, 512-659-7382
- Katherine Hernandez, Field Marketing Specialist, 936-900-0112
- Rickie Moore, Director of Field Training of CEC, 214-529-5448, rmoore@cecentertainment.com
- Samantha, Former Direct Store Manager of Al's Formal Wear, 346-558-0650, samantha.sanbria@transcore.com
- Dasia Goodson, Former Asst. Manager to me six years 2017-2025, 281-726-1353
- Tristan Heard, 832-784-1850, trizbot59@gmail.com
- Katlyn Nickerson-Newman, 832-263-9169, lexienickerson@outlook.com
- Jeanette Janelle, 832-867-9780, jeanettejanelle@gmail.com
- Yesenia Ruiz, 832-833-5781, yeseniaruiz92@yahoo.com
- Hope Picazo, 469-432-7549, hopepicazo22@gmail.com
- Joanna Delgado, 832-729-2921, jdelgado2362@gmail.com
- Cathy Godin, 832-544-4250, cgodin88@gmail.com
- Emilio Rodriguez, 281-636-7807, erodriguez594@gmail.com
- Brooke Morris, 832-627-3743, brookekieramorris1@gmail.com
- Merary Cerna, 713-319-4157, merarylcerna@gmail.com
- Christina Manriquez, 832-674-5949, christina.manriquez@yahoo.com
- James Thombs III, 254-535-4542, jcthombs3@gmail.com
Timeline
Acting General Manager
CEC Entertainment
09.2011 - 12.2012
General Manager
CEC Entertainment
11.2008 - Current
Assistant Store Manager
CEC Entertainment
11.2008 - 09.2011
Assistant Store Manager
Al's Formal Wear
01.2005 - 10.2008
Department Manager
Babies R Us
03.1999 - 10.2004
Team Coach
Discovery Zone
09.1997 - 09.1998
Sales Associate
Champs Sports
11.1996 - 01.1997
General Studies -
Houston Community College
High School - General Studies
Spring Woods High School